Whistler Vacation Rentals Booking Policies
Not Suitable for:
Graduation & Stag/Stagette
Groups Renting Multiple Properties
Adults - Min Age to Stay: 25
Filming & Media
Some Celebrations & Special Events (ask us!)
People with Restricted Mobility - ask us for access details!
RESERVATION & CANCELLATION POLICIES
Cancellations Made by Guests
All payments are non-refundable. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. Delivery of Instructions and Access Information Check-in and arrival instructions will be emailed upon balance payment.
Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site.
24 Hour Reservation Reversal The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Reservations may be cancelled up to a maximum of 48 hours from the time the ineligible Guest made the booking. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses. Late Reservation Payments Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.
GUEST STAY POLICIES
Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.
In the event of property sale, property damage or double booking, I will make every effort to relocate you to a comparable property at no additional expense to you.
We cannot guarantee snow conditions, which are out of our control. If there is mountain closure during your winter stay, please contact us about a partial refund, which may be possible but not guaranteed.
We cannot guarantee weather conditions, which are out of our control. Sorry, no refunds.
WEDDINGS AND SPECIAL EVENTS
Our policies for your special event or wedding are exactly the same as our policies for a ‘regular’ stay.
If your event doesn’t fit within these, we’re sorry, but we cannot make exceptions. We are happy to give recommendations on great local venues for your event.
No noise after 10pm. This is a Whistler by-law. No sound systems or DJ equipment to be brought to the house – there is a bluetooth speaker system in the living area.
No shoes worn inside the house. This includes everyone, even the bride.
No moving furniture or attaching decorations to the house. If you need to have items moved or set-up, it must be arranged in advance. We will organize our team to be available to you for a couple of hours for set up and take down. Additional fees apply.
No smoking anywhere on the property.
No on-street parking. No more than 9 vehicles (less vehicles in the winter due to snow piles).
Maximum 24 guests (Alta Lake Chalet & Edelweiss Chalet) or 13 guests (Nighthawk Lane) allowed to stay overnight on the property (children count).
You may have up to a total of 30 people (Alta Lake Chalet & Edelweiss Chalet) or 18 people (Nighthawk Lane) for an event, however these additional guests are subject to a $100 per person fee.
Any additional guests above the 24 person (Alta Lake Chalet & Edelweiss Chalet) or 13 person (Nighthawk Lane) limit must have left by 10pm - no exceptions.
Car parking restrictions still apply - a maximum of 9 vehicles (Alta Lake Chalet & Edelweiss Chalet) or 3 vehicles (Nighthawk Lane) in the driveway.
If you decide to have additional guests on the property, we ask for a double refundable damage deposit.
If you would like to have people working at the house during your event (e.g. a chef & servers) they count as additional guests towards your 30 person limit, unless they are an approved vendor with us.
For insurance purposes, we have a list of approved vendors allowed on-site, including chefs, photographers and housekeepers. If you want to have anyone working on the property at any time you must have them fill out our vendor request form - email us for further details.
This is a simplified version of some of the most relevant points on our rental contract - if you’d like to see the full version, please ask!